FREQUENTLY ASKED QUESTIONS

Port Phillip Automotive is here to answer all your questions related to our services. We’ve put together this list of commonly asked questions for your convenience. If you don’t find the answers you are looking for here, feel free to give us a call!

Log Book Servicing

Q: Are your mechanics fully qualified or do you work with apprentices?

A: All our mechanics at Port Phillip Automotive are fully qualified so that your vehicle is always in good hands and you receive the best quality from an experienced, knowledgeable professional on every job, no matter how big or small.

Q: If I need parts, how do I know they will be good quality parts?

A: We only use quality branded parts, lubricants and oils such as Pentrite and Ryco in our vehicles for repairs and services to ensure your safety and peace of mind. Our mechanics will only use products that we are 100% confident in.

Q: How do I know it’s time to visit the mechanic?

A: If you hear any strange sounds from your car, if it seems to be low on power or is not running as smoothly, bring it to the best mechanic in Mornington for diagnosis and repair and advice you can trust. You might need a radiator repair, alternator repair or battery replacement.

Q: How often do I need to service my car?

A: Check your logbook for your next service date or speak to us to find out how often you should service your car. Contact us for a reliable auto service company in Rosebud.

Mechanical Repair
Mechanical Repair

Q: I have a rare model. Can you still assist with a service and car repairs in Mornington Peninsula?

A: We deal with all types of models and makes, so your vehicle will be expertly taken care of by our experienced mechanics.

Q: If I get my car serviced by you, will it affect my warranty?

A: The simple answer is no. Our mechanics are accredited and qualified, so car servicing done by Port Phillip Automotive in Mornington will not void your manufacturer’s warranty.

Q: What happens if I miss a logbook service?

A: It’s highly recommended that you service your car at the scheduled intervals in your log book for maximum longevity and performance on your vehicle and also to identify mechanical issues before they cause serious problems. Speak to us about catching up on a car service in Mornington Peninsula.

Q: Do you do repairs on all vehicles?

A: We offer repairs and service for all cars, utes and 4x4s, so don’t hesitate to contact us for repairs on your vehicle. No matter what make or model, we can fix it!

Q: I need to budget for my repairs and service, so will the quoted price remain fixed? I don’t want any surprises.

A: Port Phillip Automotive offers a fixed price promise, so the price you expect to pay is the price you will pay in the end. We aim to give you affordable, budget-friendly mechanical services.

Q:  Can you handle all kinds of repairs?

A: Yes! With over 40 years of combined experience, there is no mechanical issue that we cannot repair. We repair your engine, suspension, gears, cooling system and more.

Q: Can you fix trucks?

A: We do repairs to light trucks in Mornington Peninsula. We’ll also help to identify the cause of your problem to prevent it from recurring.

Mechanical Repair
Mechanical Repair

Q: How long will my repairs take?

A: Each situation is unique and the length of your repairs will depend on the extent of your vehicle’s problems or damage. We use high-end diagnostic equipment to identify problems quickly. Our mechanics will work efficiently to complete your repairs in good time.

Q: What’s the difference between a mechanic and an auto-electrician?

A: A mechanic deals with things like gears, engines and suspension. An auto-electrician deals only with electrical aspects of the car, such as the battery, alternator, lights or electric windows.

Q: Can you fix electrical faults in my car?

A: Yes. Port Phillip Automotive is an expert mechanic and auto electrical company. Our staff are qualified auto-electricians and can assist you with any electrical or charging-related issues in your vehicle.

Q: What can you do if my alternator fails?

A: An alternator is a crucial part of the functioning of your car, so bring it in to us to diagnose an alternator problem. We can either repair or replace your alternator, depending on the extent of the damage.

Q: Will my brakes be checked as part of my service?

A: Yes. We assess brake fluids and parking brakes. We also check the wear and tear on the front and rear brake pads as well as drums and rotors.

Q: What does it mean if my brakes feel spongy?

A: Soft or spongy brakes mean that air has entered your brake system, which will affect your car’s ability to stop safely. You should get your brakes checked immediately by our qualified mechanics.

Q: What are the warning signs that I need to book a brake inspection?

A: You know that your brakes are wearing low if they are making grinding or squealing sounds, if the pedal feels spongy rather than firm, if your car pulls to a side when you brake, if the steering wheel or vehicle shakes when you brake, or if the brake light on the dashboard is on. If you notice any of these warning signs, book an inspection with us right away!

Mechanical Repair

Q: Is there any guarantee that my car is safe to drive when I collect it from you?

A: Every car is safety-inspected prior to release so that you can have peace of mind after your repairs or service.

Q: I need to sell my car. Can you perform a roadworthy inspection?

A: We are one of the few local mechanics that will provide a complete assessment of your vehicle to deem it roadworthy.

Q: Do you have experience with European cars?

A: Port Phillip Automotive is not only experienced, but we are specialists in repair and service of European vehicles, including both old and new models. We have a good understanding of the unique design and parts used by each manufacturer.

Car Mechanic
Mechanical Repair

Q: Can I come to you for a 4×4 service near me?

A: We do 4wd service, suspension upgrades and repairs. Our workshop is equipped with 4wd hoists and we can also supply and fit 4wd suspension lift kits, lighting upgrades and more.

Q: Are you open on the weekends?

A: Unfortunately, your favourite Rosebud mechanic is closed on Saturdays and Sundays, but you will find us open for service from Monday to Friday, 8 am to 5 pm.

CUSTOMER TESTIMONIALS
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I was down the peninsula visiting family when my car wouldn’t start one evening. Chris from Port Phillip Automotive came and checked out the car within 20 minutes, found the problem quickly and the next day had fixed it for me. Fast, reliable and great service

Daniel Kouvaras

Have been through many different mechanics over the years. Chris and Port Phillip Automotive have been the best by far. An honest company that cares about their customers and always does a great job. Will definitely continue to use their services.

Kevin Sharpe

My Nissan Patrol kept having engine check light come on and it would constantly go into limp mode. The car had logged several codes and Nissan told me that the car would cost approx $6000 to repair. I got a second opinion through Chris, and within 3-4 minutes he found my supposed $6000 issue, it turns it out was a loose fuel line and it was a simple fix with a $1 hose clamp. Very happy with the outcome!

Truckie 86

Chris has helped me with my car many times before, always quick to figure out any problems, honest and upfront with pricing and what it will take to get things fixed up. Always good to know you can call him and get any issues sorted out quickly and get back on the road.
Thanks mate

Lochie Sheridan

I drive a 2017 Mazda 3. My car has been serviced by Port Phillip Automotive ever since it was brand new.
I have complete trust in Chris to maintain my car, his honesty and professionalism is why I prefer PPA.
I recommend Chris to take care of all my friends and colleagues cars knowing they will feel as pleased as I do.

Shelley Smith

Chris has been amazing to deal with, very prompt , reliable, friendly , helpful and fairly priced, He looks after our trucks and machinery and also our personal cars and bikes, i highly recommend the team at port Phillip automotive,

harley thomson

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